MESSAGE FROM THE PRESIDENT: LOOKING BACK TO LOOK FORWARD
Last year at this time, alongside the visions of sugarplums dancing in my head were thoughts of gratitude. As 2017 has progressed and now comes to a close, I am struck by what those visions have meant for me this year. Marcus Lemonis, CEO of Camping World, and host of the television show, The Profit, is famous for saying that products and processes can be improved, but that:
“People are the most important thing.”
This is what I’d like to share with you today. In our business, it is truly the people that make all the difference and I am grateful for the people I work with and the relationships HCC has cultivated around the world. Our theme this year was indeed about people and relationships.
In 2017, we added staff to allow for growth of our infrastructure and improvement of our processes. Our team has infused new, fresh ideas to our business and for this, I am so very thankful. In 2018, we hope to continue to grow and build our capabilities by relying on the talents and skills of the HCC team. By building on our strengths, we will be adding new functionalities to the services we offer.
I often see companies like ours grow at rates that are unsustainable, where growth outpaces the companies’ ability to provide high-quality services. It is our goal for 2018 to continue to grow HCC, but to grow at a deliberate pace such that we can continue to provide the highest quality service, where we continue to strive to do the right things and to do right by our team. Or, as Ivan Chouinard, CEO of Patagonia, author of Let My People go Surfing: The Education of a Reluctant Businessman and famed climber has said,
“How you climb a mountain is more important than reaching the top.”
Wishing you and yours a blessed holiday season, with joy, love, and success in the coming new year
From all of us at HCC